How do I get updates on my repair request?

Log in to your property meld account to see the status of your repair. If you have a specific question, use the meld "chat" to send a message to the dispatch department.

You have 2 communication options with Property Meld:

  1. Use Meld Chat within the online platform
  2. Reply to a received request to continue a conversation (note you cannot send photos via text or email)

Communicate Using Meld Chat

Step 1:

From a Meld, click Chat.

Step 2:

It is highly recommended to select the recipient of the message before entering the new message.

  • SEND MESSAGE TO Options
    • Managers, Vendors, and Tenants
    • Managers and Tenants

Step 3:

Enter a new message.

Refer to the Will be seen by a caption which provides an explicit list of actual users that will be notified.

Step 4:

Click SEND MESSAGE TO.

ten_chat.png

     

Communicate Using Email or Text Message

IMPORTANT

Generally, the user can only "reply directly" to an email or text message if that message notification requires an action (ex. responded to picking a time) or is the result of a comment left on the Meld.  The following screenshots demonstrate the content of a message that makes it clear when "replying directly" is allowed.

 

Email Message - Direct Reply NOT Allowed

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Email Message - Direct Reply Allowed

0_email_reply.png

 

Text Message - Direct Reply NOT Allowed

0_text_no_reply.png

 

Text Message - Direct Reply Allowed

0_text_reply.png

 

 

https://propertymeld.zendesk.com/hc/en-us/articles/360010871074-Communicating-in-Property-Meld-Tenant