Log in to your property meld account to see the status of your repair. If you have a specific question, use the meld "chat" to send a message to the dispatch department.
You have 2 communication options with Property Meld:
- Use Meld Chat within the online platform
- Reply to a received request to continue a conversation (note you cannot send photos via text or email)
Communicate Using Meld Chat
From a Meld, click Chat.
It is highly recommended to select the recipient of the message before entering the new message.
- SEND MESSAGE TO Options
- Managers, Vendors, and Tenants
- Managers and Tenants
Enter a new message.
Refer to the Will be seen by a caption which provides an explicit list of actual users that will be notified.
Click SEND MESSAGE TO.
Communicate Using Email or Text Message
Generally, the user can only "reply directly" to an email or text message if that message notification requires an action (ex. responded to picking a time) or is the result of a comment left on the Meld. The following screenshots demonstrate the content of a message that makes it clear when "replying directly" is allowed.
Email Message - Direct Reply NOT Allowed
Email Message - Direct Reply Allowed
Text Message - Direct Reply NOT Allowed
Text Message - Direct Reply Allowed