What is classified as a maintenance emergency?

Emergency Situations with 24/7 Phone Support Available

    • Groundwater intrusion/flooding
    • Sewer overflow
      • (cannot be cleared with bucket /towels or contained in tub/toilet)
    • Uncontainable leak
      • (Anything that doesn’t flow down a drain or cannot be temporarily contained within a bucket or towels)
    • Fire/sparks/smoke/gas smell
      • Call 911 for any active situation that poses danger to yourself or others

High Priority Situations with Extended Hour Phone Support Available

    • Total loss of power or water (non-utility-outage-related)
    • Inoperative central air conditioning (85°+ inside the home)
      • We do not offer repair support for window units
    • Inoperative central heating or radiant heating (Less than 55° inside the home)
      • We do not offer repair support for space heaters 
    • No access to at least one functioning toilet.