How does maintenance work?

We think about maintenance in two ways: proactive maintenance and unexpected maintenance.

Proactive maintenance lets us identify and resolve small issues before they become bigger ones. Proactive maintenance is important because it can be 10% of the cost of an emergency repair.

  1. For the unexpected maintenance issues that are harder to plan for, it’s our job to take that call and respond to those requests in a timely manner — immediately if it’s an emergency.

We work with a pre-vetted network of local, licensed, vendors whose work quality we guarantee. We’ve pre-negotiated discounted rates with them for all basic repairs and on all big ticket items (like HVAC, for example). We review all maintenance work to ensure your residents are satisfied. In fact, we ask your residents to rate the vendors we use to ensure they’re as great as we believe they are!