We use a work-order system which lets your resident communicate maintenance issues to us as soon as they happen, 24/7 — either via phone or on their computer or smart device, all of which we track in one place to give them and us visibility into what’s going on. Once the maintenance issue is submitted, our local service manager finds the best vendor in our network to resolve it. The work-order system keeps your resident updated on progress so they know that help is on the way and when they should expect to have the issue resolved.
We take responsiveness really seriously and so we provide your resident with tools they can use to rate our ability to solve the repair. This way, we can confirm work is being done on time and at the quality we expect. Today our overall resident rating for repairs is a 4.7 out of 5.