Can I get a copy of the welcome letter I received from Great Jones as my new management company for my home?

Welcome new resident! Below is a copy of the letter and it outlines what to expect now that Great Jones is managing the account on behalf of the owner of your home.

If you have any doubts about the validity of the letter, please contact your current property owner or landlord to verify this change if you have any concerns. 

What does this mean for you? Well, the owner of your home has made this change because they want you to be in the best hands possible. We hold ourselves accountable to speed, safety and quality when it comes to maintenance, and make rent payments as easy as possible. And, we have a resident support team that is always here for you — you can contact them any time via email or phone.

In order for us to get started, we’ll need:

- Contact email address for each adult resident
- Contact phone number for each adult resident
- A copy of your current lease
- A report detailing the condition of your property at move-in (if you have one)
- Any housing assistance information (ex. Section 8 documents, or case worker contacts). 


Please call us at 866.349.8466 or email us at to provide the above information so we can get you set up.

In the meantime, please take some time to read the additional pages in this letter for more information on how Great Jones works with residents to keep your home running smoothly.

We look forward to working with you! Welcome to Great Jones :)

All our best,
Great Jones


How To Pay Rent

You have three options for paying your rent:

Option 1 — Pay Online

The easiest and quickest way to pay your rent is online, through our secure resident portal.

To create your account, go to and follow these steps:


  • On the login page, click Sign up.

  • Enter your account number (Contact support for number).

  • Once we have an email address on file with our office, it will become your username. 

  • Click Sign up

  • Check your email account for the account finalization email.

  • Click the finalize link in the email.

  • Create & confirm a password.

  • Click Verify.

  • Enter your username (your email address) and password to login.

While logged into Tenant Web Access, click the tabs at the top of the page to:

  • View your open charges

  • Display your transaction history

  • Make a payment

  • Please note that credit card payments are subject to a 3% convenience fee.

Option 2 — CashPay Card

Alternatively, you can use a CashPay Card, which allows you to pay your rent at participating retailers, such as Walmart. Your CashPay account number is [CashPayAccountNumber()]; once we have an email on file for you, we can email you a CashPay card. Please visit for more detail on how to use CashPay. 

Option 3 — Mailed Cashier’s Check or Money Order


You can make payments with certified funds via Cashier’s Check or Money Order (personal checks are not accepted), but you will need to mail it in advance of your rent due date to the address below. Payments will be considered accepted on the date they are received (not the date that is printed on the payment).

Mail to:
1500 Jackson Street
Suite 300
Fort Myers, FL 33901

We recommend:
USPS Certified Mail (with tracking number)
FedEx Ground or FedEx Express


Please note that walk-in payments are not accepted at any of our locations. 

Rent Payment Timing & Late Fees

Please note that rent is due on the first of each month. 

Late fees of $95 are assessed on the sixth of each month if rent has not been received.
Posting fees of $35 per event are assessed should we have to post delinquency notices.
Non-sufficient funds fees of $40 per event are assessed should your payment be returned.  

If your lease provides for different payment dates or fees, it is your responsibility to provide Great Jones with a copy. Leases can be emailed to or mailed to:

Great Jones
Attn: Resident Onboarding
1500 Jackson Street
Suite 300
Fort Myers, FL 33901

How To Report Issues At Your Home

You can submit a maintenance request or report an issue by calling 866.677.3151, which is open 24/7, 365 days a year. 

We always opt for self-solving issues where possible — you may be asked to perform basic maintenance troubleshooting when reporting a service request.

We use a tool called “PropertyMeld” to schedule and track any maintenance done at your home. If we have been provided with your email address, we have already sent you a PropertyMeld invitation (please check your spam/junk folders if you do not recall seeing it). If you have not received an invitation, please call 866.349.8466 and provide us with your email address so we can invite you.

Please be aware that maintenance is a joint responsibility of the Property Owner and the Resident. Unless your lease specifically states otherwise (in which case it is your responsibility to provide us a copy), you are responsible for routine upkeep and preservation of the premises, including:

  • All repairs and maintenance under $100

  • Changing your air filters monthly

  • Replacing batteries in your smoke detector, carbon monoxide detector (if present), and thermostat every six months

  • Replacing defective toilet flaps

  • Resetting breakers and GFCIs

  • Closing water supply valves in the event of a water leak

  • Clearing clogged drains and toilets

  • General pest control

  • Keeping the property clean and free of garbage

Unless otherwise stated in your lease or if the item is not applicable to your property, you are also responsible for:

Well/Water System: Resident must perform monthly maintenance and cleaning.
Water Softener System: Adding salt as needed. 
Pool Cleaning: Daily pool skimming to clear debris from the body of pool and filters — even if chemical services are provided by the owner.

Similarly, the cost of repair is the Resident’s responsibility in the case of accidental or intentional damage, misuse, and/or neglect. Examples of this include torn window screens, minor drywall damage, loose towel bars or shelves, broken windows etc. Please note that you are also responsible for damage due to your failure to report or address an issue for which you are responsible, such as a failure to report a plumbing leak which leads to water damage or microbial growth, or a failure to shut off the water supply in the event of sewer backup which causes similar damage.

Great Jones requires an adult resident to be present for all service appointments, which are scheduled during normal business hours, Monday through Friday. After-hours and weekend service appointments may be arranged for emergencies. 

If you need to cancel or reschedule a service appointment, you must provide 24-hour’s notice. If you miss or decline a service appointment after a technician or vendor has been dispatched you may also incur a service charge.

If you have a report detailing the condition of your property at move-in, please email or mail it to us at the address provided above to ensure that you are not charged for pre-existing damage at move-out.

Initial Onboarding Inspection

As a part of the onboarding process, someone from our team will be conducting an inspection of your home within the next 30 days. We’ll be reaching out to schedule this inspection in the next few weeks; alternatively, you can schedule with our office by calling  866.349.8466.

Renters Insurance

We strongly advise our Residents to purchase renter’s insurance to protect your personal possessions, as Great Jones is not responsible for any damage to these items.

Community Associations

As we’re sure you’re aware, if you are renting a home that belongs to a Homeowners, Condominium, or other Community Association, you are responsible for complying with all non-architectural association rules and regulations, including any violation notices you receive from the association or Great Jones.